HELP & FAQs
General Information
We pride ourselves on having the easiest booking system.
- Book your service online here, or call us at XXX-XXXX.
- We will contact you to confirm your cleaning service.
- We will select the date, hour, and cleaner for your service.
- We arrive at your home and leave it fresh and clean!
Our cleaning services are 100% satisfaction guaranteed. If you’re unhappy with any detail, let us know and we will work to fix the problem.
We served the following areas:
(((list of the cities)))
If you don’t find your city here, please contact us here to check your location and distance.
By clicking the “Get a quote# button you get an instant price and booking option online. But, if you prefer it, you can call us at XXX-XXXX and one of our employees will gladly tell you all about our services.
Many of our cleaning products are green cleaning products, but, if these gentle liquids aren’t enough to do the job, we will use stronger, non-green ones. Please let us know if you would like to limit our products to green only.
While tips are not required, you can always tip your cleaner in cash, at the time of the cleaner.
Pricing Policies
The price of your standard cleaning will vary depending on the square footage of your home (precisely, the part of your home that will be cleaned). If you want an accurate quote check out our online system or call our office at XXX-XXXX.
When you pay by credit or debit card, the charge occurs at the completion of your cleaning service.
Yes we do! Often, our new clients receive monthly discounts and occasionally we send emails that contain discounted cleanings.
Generally we don’t offer refunds. Our commitment is to do the job right the first time or to provide a second visit at no charge if we missed anything.
Always expect quality work from us. If you are dissatisfied with the results, call us within the next 24 hours and we will fix things up.
Call our office at XXX-XXXX if you have problems submitting your discount code.
We accept cash, checks, and all major credit and debit cards. Payment is always due at time of service, unless you make arrangements otherwise.
Trust & Safety
All of our employees passed a strict selection process, when we checked their background and references to assure our clients they are trustworthy and without criminal records. However, if you want to be extra careful, we encourage our clients to put away their valuable possessions while our team cleans. And of course, all our cleaners are insured and bonded.
Please contact us at XXX-XXXX to report any problem with your service. We cover two major fields:
QUALITY: if you’re not happy with the results of your cleaning service, please call us within 24 hours and we will make arrangements to come back and fix things up for you.
Breakage: Our cleaners are very careful in every cleaning service and treat with delicacy and respect our clients’ belongings. However, accidents can happen. We will inform you immediately and cover the damage after the value is verified.
All of our employees passed a strict selection process, when we checked their background and references to assure our clients they are trustworthy and without criminal records. However, if you want to be extra careful, we encourage our clients to put away their valuable possessions while our team cleans.
Yes we do. All cleaners are insured and bonded. We take the security of your home very seriously.
All your billing information is kept safe and secure. All numbers but the last four are blacked out and encrypted.
Gift Certificates
Schedule your cleaning service online and use the gift certificate code in the discount field. Or, if you want further help you can call our office at XXX-XXXX.
Anyone can use a gift certificate just by placing the code in the discount field, so that means that you can re-gift it or transfer it. However, due to the nature of the gift certificate, we are unable to do a refund.
My Service
eing at home it’s not necessary. Before your service, you can tell us how our cleaners can enter your residence. Most clients leave a key under the mat, in a lockbox, or provide an entry code. Our team is trustworthy and professional; remember that each one of our employees has been background checked and is insured and bonded.
Yes. We use our own products and equipment. If you have any special products you would like us to use, don’t hesitate to let us know.
We are always willing to customize your cleaning in order to meet all your unique needs and budget. Please note that there might be some extra charges.
To cancel any appointment please call us directly at XXX-XXXX. Please consider scheduling or canceling your service at least (XX) hours in advance to avoid a (XX) cancellation fee (and for us to have the opportunity to book another service in your place).
Please contact us at XXX-XXXX to report any problem with your service. We cover two major fields:
QUALITY: if you’re not happy with the results of your cleaning service, please call us within 24 hours and we will make arrangements to come back and fix things up for you.
BREAKAGE: Our cleaners are very careful in every cleaning service and treat with delicacy and respect our clients’ belongings. However, accidents can happen. We will inform you immediately and cover the damage after the value is verified.
For the safety and well-being of our employees, there are certain cleaning tasks we won’t do:
- Move or lift anything over 15 lbs
- Step higher than two steps on a step stool
- Remove high levels of trash or debris
- Clean up animal waste
- Clean hard to reach or high areas
- Wipe bulbs and glass fixtures
- Clean chandeliers
- Wash exterior windows
- Clean garages
We always consider sending a requested cleaner to our clients. However, there will be times when one of our team members is sick or on vacation and a substitute will be required. Please remember that all of our cleaners are highly trained and background checked.
Subscribe
Quick Links
Services
Services Areas
Our Mailing Address:
Follow Us
© 2021 theme07
Terms of Service | Privacy Policy | Sitemap
Designed with 
by 